Most healthcare industry experts recognize effective nursing practices as one of the most important aspects in delivering high-quality care and improving patient experience. It’s often assumed that the single most important way in which the effectiveness of nursing can be improved is through staffing – meaning better hours, a better mix of skill and care, etc. While this remains a very important feature to consider, a report recently came out challenging this view to an extent.
You can view the report in detail here, but we wanted to share with you some of findings that we thought were most interesting. For example, the report did discover a correlation between nurse staffing hours and level of care patients felt they received. This correlation was even stronger with registered nurses’ staffing, as the report found that the more registered nurse hours there are in a day, the higher the patient experience performance is.
Interestingly, though, there was one aspect that was more important to the patient experience than nurse staffing hours: the nurses’ work environment. HCAPS scores within every patient experience domain improved alongside improved work environments for nurses. And even with medical facilities that had exceptional nurse staffing, scores fell in patient experience scores if their nursing work environments were rated poorly. What all of this suggests is that it’s not enough for a medical facility to focus on improving the quality of care through nursing by making sure that staffing is done right; it also suggests that it is necessary to make sure that nurses feel they are working in a comfortable, effective, professional environment.
Creating a positive work environment isn’t an easy thing, and there isn’t a magical fix for it. There’s no one single thing you can change to suddenly have a great work environment, but instead it’s a combination of many aspects that all need to be addressed individually. We at ImageFIRST always try to assist our clients in creating better work environments and better patient experiences. That’s why we’ve come up with things like the Customer Advocate. Every medical facility that partners with us is assigned their own Customer Advocate. Each Customer Advocate takes personal responsibility in making sure that all linen, patient gowns, nurses’ uniforms, scrubs, etc. are delivered on time and that they all abide by our high quality standards.
The Customer Advocate is also personally responsible for maintaining their clients’ inventory and he or she is directly available to their clients by phone, and they are guaranteed to respond to any needs within a 24-hour time window. Having a Customer Advocate is beneficial to the overall work environment in many ways. For example, it frees the staff to concentrate on their job of caring for patients instead of worrying about and dealing with healthcare laundry related issues. In addition, it also provides the staff with comfortable, clean work uniforms. Furthermore, our high sanitization standards help prevent infections, which increases the safety of patients and staff alike.
If you’re looking for high-quality products like medical uniforms or scrubs in New England, NH, please don’t hesitate to contact us for more information!